Children Policy

We regret that we are unable to accept children under the age of 5 years of age.

Booking Terms

All bookings are secured with an acceptable debit card or by a MasterCard or a Visa credit card number, either through our secure online booking facility or by telephone or fax. Where multiple rooms & multiple nights are booked then we reserve the right to charge a 30% non-refundable deposit.

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation either in writing by letter or by email confirming the price of your reservation. Where a non-refundable deposit is paid, the balance will be paid by You to Us on check-in, please be aware that a 3% bank handling charge is applied to all credit card transactions for final balance payments.

You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking.

Prices

Rates are per room per night inclusive of breakfast, for the number of people agreed on the confirmation. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested rooms, You will be offered alternative accommodation.

Arrival and departure

Check-in times are between 16:00 hrs & 21:00 hrs, check-in times outside of those specified must be agreed with Us prior to arrival. The Check-out time is by 10:00 hrs.

Cancellations

Any cancellations received after 10:00 hrs 48 hours prior to of the scheduled date of arrival, as detailed on your booking confirmation, then a charge equivalent to 100% of the entire duration and cost of accommodation booked will be levied, any cancellation received after check-in, then no refunds are allowable, the total remaining nights booked will be charged for.

If You need to cancel Your Booking more than 48 hours prior to arrival then providing we receive written confirmation either by email, by letter or by fax & we confirm the cancellation in writing to you, then no charge will be made except for multiple room bookings where a 30% non-refundable deposit will be charged.

We would recommend that guests purchase suitable holiday / cancellation insurance to cover for this eventuality.

Amendments

To amend Your Booking, please contact us either by email, fax or telephone using the telephone number contained within the booking confirmation, we will confirm your amendment in writing to You. If you amend Your Booking after 10:00 hrs. 48 hours prior to the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the cost of one night's accommodation will be levied.

Conditions

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Non-Smoking policy

We operate a strict non-smoking policy throughout our establishment and request that all guests respect our wishes. As a condition of booking, if it is found that a guest has been smoking within any room then a charge of £100 (one hundred pounds sterling) will be levied to the credit or debit card used in the initial booking, this charge will be used cover cleaning costs & any loss of income should the room not be able to be re-sold immediately after departure, You must accept these terms.

Group Bookings

We reserve the right to refuse any 'same sex' group bookings, where it is found to be for 'stag' or 'hen' parties.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.